Counter Solutions are able to offer a complete portfolio of Management Services to compliment their range of hospitality solutions. These are aimed at providing expert assistance in a form that enables their application to meet the client’s exact requirements.

This leads to a shortening of the implementation of the solution, the achievement of cost-benefit at the earliest opportunity, both with the minimum of disruption to the operation. Then, during the operational phase of the solution, the client is able to apply the services, where necessary, to ensure that the system is achieving the maximum positive impact on profitability.

This service does not just include staff training, but also the interpretation of the client’s operational needs into a fully integrated control system using the solutions supplied by us. Using a set of structured training objectives for each product we devise, with the client, a training schedule that meets their specific requirements. Our consultants, who are graduate level managers with wide experience of the hospitality industry, are briefed to view both the operational and manual aspects of the clients operation.

Counter Solutions employs a structured hotstaging methodology for implementing the customers chosen system. This starts with the agreeing a detailed operational specification with the customer much of which will be drawn from our pre-sales analysis. Once this is defined individual actions, dependencies, timescales are identified and agreed. Counter Solutions then builds and configures the complete customer system in their hotstaging facility in Derby and tests it against the agreed specification. When this is complete the client is invited to our offices to test the system to ensure that the operational and business objectives defined at the start of the project are available in the completed system. Only then is the system signed off by both parties as being complete and ready for implementation into the operational environment.

Here the client is able to delegate the physical creation of their EPOS database to Counter Solutions consultants. After an initial meeting at our offices with the client our project consultants are then able to interpret the clients control needs. This ensures that the data set-up reflects the operational demands, thus ensuring the production of management reporting that is relevant.

The validity of the information used is naturally very important and thus the responsibility for its collation remains with the client. However, we provide forms to enable the data to be collated. This involvement in the validation of the information used, and the resulting database, allows the client to add their unique knowledge of the requirement to the process. The result is that the users feel a sense of ownership for the completed database, which is essential for successful operational usage.