Project Management
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Counter Solutions employ technical experts to manage the implementation of all systems.
From the first project meeting to the final day of go live, the product manager will be
your single point of contact and will work with you to ensure a smooth implementation of your system.
Using the technical skills gained through years of experience of installing and supporting Counter Solutions systems,
you can be assured that all aspects of the project will be managed to the highest technical standard.
This includes the technical interpretation of the sales order, working with all the key stakeholders involved on the project,
Hotstaging your system and installing it on site. All product documentation such as technical manuals and meeting minutes
are maintained and distributed by Counter Solutions. A full operational audit of the system, at the end of the implementation
phase is conducted at our offices to ensure that the system has been built to the original specification.
The Product Manager will be on hand to make any last minute configuration changes before the system is shipped to its destination.
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Training and Operational Consultancy
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This service does not just include staff training, but also the interpretation
of your operational needs into a fully integrated control system using the solutions supplied by us.
Using a set of structured training objectives for each product, we devise a training schedule that meets
your specific requirements. Our consultants, who are graduate level managers with wide experience of
the hospitality industry, are briefed to view both the operational and manual aspects of your operation.
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Configuration and Implementation
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Counter Solutions employs a structured ‘hot staging’ methodology for implementing
your chosen system. This starts with the agreeing a detailed operational specification
with you, much of which will be drawn from our pre-sales analysis. Once this is defined
individual actions, dependencies, timescales are identified and agreed. Counter Solutions
then builds and configures the complete system and tests it against the agreed specification.
When this is complete you are invited to test the system to ensure that the operational and
business objectives defined at the start of the project are available in the completed system.
Only then is the system signed off by both parties as being complete and ready for implementation
into the operational environment. This is a unique offering as it gives Counter Solutions to ability
to build the system using the exact configuration as it would be on site, thus de-risking the installation.
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Database Design and Input
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Here you able to delegate the physical creation of your EPOS Cashless database to Counter Solutions consultants. After an initial meeting at our
offices our project consultants are then able to interpret the your requirements and control needs. This ensures that the data set-up reflects the
operational demands, thus ensuring the production of management reporting that is relevant.
The validity of the information used is naturally very important and so the responsibility for its collation remains with you, the client.
However, we provide forms to enable the data to be collated. This involvement in the validation of the information used, and the resulting database,
allows you to add your unique knowledge of the requirement to the process. The result is that the users feel a sense of ownership for the completed database,
which is essential for successful operational usage.
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