Training and Operational Consultancy
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This service does not just include staff training, but also the interpretation of
the client’s operational needs into a fully integrated control system using the
solutions supplied by us. Using a set of structured training objectives for each
product we devise, with the client, a training schedule that meets their specific
requirements. Our consultants, who are graduate level managers with wide experience
of the hospitality industry, are briefed to view both the operational and manual
aspects of the clients operation.
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Technical Hotstaging and Installation
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Counter Solutions employs a structured hotstaging methodology for implementing the
customers chosen system. This starts with the agreeing a detailed operational specification
with the customer much of which will be drawn from our pre-sales analysis. Once
this is defined individual actions, dependencies, timescales are identified and
agreed. Counter Solutions then builds and configures the complete customer system
in their hotstaging facility in Derby and tests it against the agreed specification.
When this is complete the client is invited to our offices to test the system to
ensure that the operational and business objectives defined at the start of the
project are available in the completed system. Only then is the system signed off
by both parties as being complete and ready for implementation into the operational
environment.
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