Counter Solutions was formed in 1989 as a company dedicated to supplying the hospitality industry with the latest point-of-sale technology. They quickly recognised the value of simplifying the operational processes required to complete, what could be complex activities, at the point of sale whilst extending the scope of the data captured. They were also able to meet the markets complimentary need for rapid access to the consolidated management information being collected. Early successes were in the Pub, Hotel & Restaurant sectors with Clients ranging from large complex sites of 500 networked EPoS devices through to multiple restaurant estates of up to 300 sites. During the 1990’s new technologies allowed the company to continue to improve the quality of their centralised systems and also provide improved remote diagnostics and support for the sites busy operational staff.

The companies principle of developing all its products using open technologies ensured that clients could incorporate the systems into their existing networking infrastructure whilst employing card technologies that could meet wider corporate objectives. In addition the use of Payment Card Industry compliant e-payment technologies met the important needs for data security and Client confidentiality. Particular success was made in the Corporate Sector and Universities which the Company soon dominated.

In January 2007 Counter Solutions made another significant move forward with the release of CSSmartSuite and CSSmartload, these web based application embraced the emerging e-payment market and remain the only fully e-based solutions available in the hospitality market. To provide easy access to these applications, for the Clients, a new range of complimentary products were also released and following its trend setting status the company imaginatively focused on reducing the products size footprints whilst enhancing the available services they provided. Once again these set the standard for their competitors to aspire to.