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We received responses from the main system providers and were particularly impressed with the holistic approach taken by Counter Solutions that met our future needs with an innovative financial approach
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Standard Life
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The Beginning
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Counter Solutions was formed in 1989 as a company dedicated to supplying the hospitality industry with the latest point-of-sale technology. We quickly recognised the value of simplifying the operational processes required to complete, what could be complex activities, at the point of sale whilst extending the scope of the data captured. We were also able to meet the markets complimentary need for rapid access to the consolidated management information being collected. Our early successes were in the Pub, Hotel & Restaurant sectors with Clients ranging from large complex sites of 500 networked EPoS devices through to multiple restaurant estates of up to 300 sites. During the 1990’s new technologies allowed us to continue to improve the quality of our centralised systems and also provide improved remote diagnostics and support.
At this time we recognised the synergy between the technology we had already developed in the general point of sale market with the needs of the cashless payment sector. Our innovative approach to both front and back of house requirements soon caught the imagination of the hospitality sector who applied our products in both open and closed Client communities with equal success. The range of operations being controlled also demonstrated the products functional richness with clients ranging across the hospitality spectrum from fast-food to fine dining.
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Our company’s principle of developing all our products using open technologies ensured that clients could incorporate the systems into their existing networking infrastructure whilst employing card technologies that could meet wider corporate objectives. In addition the use of e-payment technologies met the pre-requisites for data security and Client confidentiality. Particular success was made in the Corporate Sector and Universities.
Innovation
In January 2007 we made another significant move forward with the release of SMARTSuite and SMARTLoad, these web based application embraced the emerging e-payment market and remain the only fully e-based solutions available in the hospitality market. To provide easy access to these solutions, a new range of complimentary products were also released and following its trend setting status the company focused on reducing the products size footprints whilst enhancing the available services they provided. Once again SMARTSuite now sets the standard for the industry to follow.
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